Frequently asked questions


How do I place an order?

There are 2 ways to do this: - Order through the online site - Order through my facebook page

If I plan to purchase in bulk, do you offer further discounts?

If you intend to purchase in pallet loads, please email or fill in our oneline contact form CONTACT US

Can I amend my order once it's been paid?

No, orders cannot be amended once it's been processed.

Can I cancel my order?

No, orders cannot be cancelled once it's been processed.

What do I do when a product is out of stock?

Due to popular demand, some of our items may be out of stock occasionally. Please stay tuned to our website and we will update inventory levels when items are restocked.

What is the shelf life of your products?

From the manufacturing date, the shelf life is usually 12-24 months. However, due to import and transport processes, the shelf life is typically around 10 months when it arrives in Australia. All products must be consumed within 3 months of opening or based on the info in the product section.

Are there any recipes you can provide?

Yes, we can provide you with some simple recipes here.

What is the shipping cost?

Shipping pricing is -A flat rate of $9.95 Australia on order below $30 -A flat rate of $5.95 Australia on order between $30 and $75 -Free shipping on order more than $75

How long will I receive my order?

The order will be processed within 24 hours and dispatched within 48 hours from our warehouse. Domestic orders normally arrive within 3-7 days of shipping. You will receive a consignment number via email when the order has been picked up by our courier providers. Please note that shipping delays will occur if you provide an incorrect address at checkout. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

What if my items was missing, incorrect, damaged or faulty?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting us via contac us page or email: so that we can make things better.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

How do I get my 10% Off on Sign Up

Once you sign up (Click Log in icon and follow the instruction to set up )our site, system will automatically generate a coupon code that will be sent to your email box. Please apply the coupon code at check out to get your 10% discount. It can be applied once & once only per account. If you could find the email, please check your junk box and unblock it .


Where can I find the product ingredients information

Please refer to our Product Ingredients page under More menu

Where can I find teh product allergen information

Please refer to our product allergen information page under more menu

Sucrose vs Glucose vs Fructose: What's the Difference?

If you’re trying to cut back on sugar, you may wonder whether the type of sugar matters. Sucrose, glucose and fructose are three types of sugar that contain the same number of calories gram for gram. They’re all found naturally in fruits, vegetables, dairy products and grains but also added to many processed foods. However, they differ in their chemical structures, the way your body digests and metabolizes them and how they affect your health. Sucrose is the scientific name for table sugar. Sugars are categorized as monosaccharides or disaccharides. Disaccharides are made up of two, linked monosaccharides and broken back down into the latter during digestion Sucrose is a disaccharide consisting of one glucose and one fructose molecule, or 50% glucose and 50% fructose. It’s a naturally occurring carbohydrate found in many fruits, vegetables and grains, but it’s also added to many processed foods, such as candy, ice cream, breakfast cereals, canned foods, soda and other sweetened beverages. Table sugar and the sucrose found in processed foods are commonly extracted from sugar cane or sugar beets. Sucrose tastes less sweet than fructose but sweeter than glucose Glucose Glucose is a simple sugar or monosaccharide. It’s your body’s preferred carb-based energy source. Monosaccharides are made up of one single unit of sugar and thus cannot be broken down into simpler compounds. They’re the building blocks of carbohydrates. In foods, glucose is most commonly bound to another simple sugar to form either polysaccharide starches or disaccharides, such as sucrose and lactose. It’s often added to processed foods in the form of dextrose, which is extracted from cornstarch. Glucose is less sweet than fructose and sucrose. Fructose Fructose, or “fruit sugar,” is a monosaccharide like glucose .It’s naturally found in fruit, honey, agave and most root vegetables. Moreover, it’s commonly added to processed foods in the form of high-fructose corn syrup. Fructose is sourced from sugar cane, sugar beets and corn. High-fructose corn syrup is made from cornstarch and contains more fructose than glucose, compared to regular corn syrup Of the three sugars, fructose has the sweetest taste but least impact on your blood sugar . (Reference:

Tapioca Pearls, Popping balls and Boba Jelly: What's the difference?

Tapioca Pearls (aka pearls/bubbles) is a traditional drink addition that is chewy and can be sweetened with fructose/Sucrose/brown sugar syrup. As it is made from tapioca, it has very little flavor when eaten by itself without sweetener. The sweetness and chewy texture may also vary depending on each store and how they cook it. (Learn how to cook Boba here) Boba is often added to Milk Tea, Smoothies, Shaved Snow and Frozen Drinks. Popping Boba (aka bursting boba/popping juice balls) is made from a seaweed extract with fruit juice flavoring inside that "pop"s once bitten into. It has gained large popularity with the rise of frozen yogurt and is pleasantly, not overly, sweet. Due to its wide variety of flavors such as Lychee, Strawberry, Mango and passionfruit, there is much more room for customization and flavor pairings. Unlike tapioca boba, they are ready to eat. Boba Jellies: as you bite into these jellies, you’ll notice that they have a chewy, yet quite pleasing texture. They are made from either real coconut meat or low calories substitute such as Konjar - A vegetable by product. High in Fiber and low in calories makes them also a perfect dietary food. Depending on the flavor, they all have a slight coconut taste paired with there different fruit flavors.As soon as you sink your teeth into these toppings, your taste buds will be overwhelmed (in an amazing way) with incredible flavor. So when do you use one over the other? Well, the preparation times and storage is a factor in any decision making process for businesses. Preparing and cooking Tapioca Boba requires attention and accuracy for a good texture, while Popping Boba/boba jellies do not need cooking but will require refrigeration storage and a variety of flavors. Tapioca Boba can be stored dried but doesn't keep well overnight, while Popping Boba, if refrigerated properly, can last for up to 3 months. Of course, it also depends on what you wants, but the invention of Popping Boba/jelly it has changed the possibilities game and, you can create unique combinations of your own! Here are some points to keep in mind when creating your recipes: Texture As you may know, Tapioca & Popping Boba & Boba Jelly have very different textures. One is chewy and soft while the other quickly pops and mixes with other flavors. When adding it to your drink or dessert, keep in mind the experience that you want to have. The chewy boba may have remnants of honey that will come out at the end of each sip while you are chewing. Quickly bursting boba will add a fun layer of flavor to flavored drink, and is more exciting especially for kids. Keep track of your audience, and what they will respond to the most. Temperature: Hot, Iced, or Frozen