Frequently asked questions

Ordering

How do I place an order?


There are 2 ways to do this: - Order through the online site www.mybubbletea.com.au - Order through my facebook page @@mybubbletea.au




If I plan to purchase in bulk, do you offer further discounts?


If you intend to purchase in pallet loads, please email admin@mybubbletea.com.au or fill in our oneline contact form CONTACT US




Can I amend my order once it's been paid?


No, orders cannot be amended once it's been processed.




Can I cancel my order?


No, orders cannot be cancelled once it's been processed.




What do I do when a product is out of stock?


Due to popular demand, some of our items may be out of stock occasionally. Please stay tuned to our website and we will update inventory levels when items are restocked.




What is the shelf life of your products?


From the manufacturing date, the shelf life is usually 12-24 months. However, due to import and transport processes, the shelf life is typically around 10 months when it arrives in Australia. All products must be consumed within 3 months of opening or based on the info in the product section.




Are there any recipes you can provide?


Yes, we can provide you with some simple recipes here.




What is the shipping cost?


Shipping pricing is -A flat rate of $9.95 Australia on order below $30 -A flat rate of $5.95 Australia on order between $30 and $75 -Free shipping on order more than $75




How long will I receive my order?


The order will be processed within 24 hours and dispatched within 48 hours from our warehouse. Domestic orders normally arrive within 3-7 days of shipping. You will receive a consignment number via email when the order has been picked up by our courier providers. Please note that shipping delays will occur if you provide an incorrect address at checkout. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.




What if my items was missing, incorrect, damaged or faulty?


We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting us via contac us page or email: admin@mybubbletea.com.au so that we can make things better.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number




How do I get my 10% Off on Sign Up


Once you sign up (Click Log in icon and follow the instruction to set up )our site, system will automatically generate a coupon code that will be sent to your email box. Please apply the coupon code at check out to get your 10% discount. It can be applied once & once only per account. If you could find the email, please check your junk box and unblock it .





Product

Where can I find the product ingredients information


Please refer to our Product Ingredients page under More menu




Where can I find teh product allergen information


Please refer to our product allergen information page under more menu





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admin@mybubbletea.com.au

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